Shipping policy

Shipping Policy – GoKurtis

At GoKurtis, we are committed to delivering your orders safely, securely, and efficiently. We partner with trusted courier services both in India and internationally to ensure prompt and reliable delivery.

🚚 Courier Partners

Domestic Shipping (within India)
We use reliable domestic couriers such as Blue Dart, Delhivery, and XpressBees

International Shipping
Orders outside India are shipped via global logistics partners like DHL, FedEx, and Aramex for secure and timely delivery

⏱ Order Processing & Handling Time

  • Standard processing time is 3 to 5 business days

  • May take up to 7 business days during high-volume or holiday seasons

  • Orders are processed Monday to Friday (excluding public holidays)

  • A shipping confirmation email with tracking details will be sent once your order is dispatched

  • Orders with multiple items may be shipped separately

📅 Estimated Delivery Times

  • Domestic Deliveries (India): 5 to 8 business days

  • International Deliveries: 7 to 12 business days

  • These do not include the 2 to 5 day processing period

🔍 Tracking Your Order

  • All shipments include a tracking number

  • Tracking details may take 1 to 3 business days to update after dispatch

  • If tracking remains inactive for more than 5 business days, please contact us at gokurtisinbox@gmail.com

🌍 For International Clients

Payment Options
International customers can pay using:

  • PayPal (with or without a PayPal account)

  • International MasterCard or Visa Credit and Debit Cards

  • American Express, Amex EMI, and Diners Club

  • Bank-to-bank transfer, MoneyGram, or Western Union
    For payment assistance email gokurtisinbox@gmail.com

Shipping Timeline

  • International orders are shipped within 4 to 6 business days after confirmed payment

  • Transit time is approximately 4 to 6 business days via DHL, FedEx, or Aramex

🛃 Customs & Duties (International Orders)

  • All orders are shipped internationally from our warehouses in India

  • Occasionally, customers may be required to pay import duties or taxes, depending on local laws

  • These fees are not included in the purchase price and are the customer's responsibility

  • DHL or FedEx will handle customs clearance and deliver your order to your doorstep

  • If import duties or taxes are charged, DHL or FedEx will invoice you and collect payment at the time of delivery

📦 Package Safety & Delivery

  • All products are packed securely using bubble wrap, paper, or other protective covers to ensure safe delivery

  • Once the package is handed over to the courier, title and risk of loss transfer to the customer

⚠️ Important Shipping Conditions

Shipping Address

  • Orders are shipped only to the address provided at checkout

  • Once processing begins, the shipping address cannot be modified

Delivery Acknowledgement

  • We are not responsible for deliveries accepted by anyone other than the intended recipient

  • Please ensure someone is available at the delivery location to receive the package

Damaged or Tampered Packages

  • Do not accept packages that are visibly damaged or tampered with

  • Contact us immediately at gokurtisinbox@gmail.com with your order number and we will assist with a replacement

⚠️ Delays Beyond Our Control

Deliveries may be delayed due to customs inspections, weather conditions, strikes, local holidays, or other unforeseen circumstances.
We work closely with our courier partners to minimize disruptions and keep your order on track.

🔄 Policy Updates

GoKurtis reserves the right to update this shipping policy to reflect operational, legal, or regulatory changes.
Please review this page regularly for the most current version.

📞 Contact & Feedback

For any questions, issues, or feedback:
📧 Email: gokurtisinbox@gmail.com

We appreciate your trust and look forward to serving you again.